Response from the owner:
Customer Reply:
We've used this UPS Store on a few occasions. First to take advantage of the notary. Its great to have this service available during store hours. Because when you need your really need it. The other times we've used this location for standard packaging and shipping. The service is very professional and the packaging exceeded our expectations. The cost was a let down I would consider their prices to be very high by comparison to other available service. But convenience does come at a cost, just want them to be more reasonable so they can be use more often.
Highly recommended.
A rip off. I mailed two packages, one was 4 lbs the other 6.70 lbs and the total cost came to $47.56. When I questioned why so much the sales clerk said one box was priced by box size. The size box was approx. 18x13x12 and I was charged the rate for 17 lbs. The other box was approx. 18x13x5 and was charged at the 4 lb rate. When I got home I went to the USPS website and calculated their postage and even with the oversized box it would have only cost me $31.17. I will never ever ship UPS store again they are way OVER PRICED. Run don't walk to your nearest US Post Office.
Your attempt to wash over the facts doesn't fool me one bit. I will never ship anything from your store NOT EVEN FOR FREE. My motto in life " You only get one chance to make a good first impression" you and your store failed miserably.
The staff is extremely courteous and knowledgeable. I have never had a below average situation in a decade.
I have been dealing with this location for over 10 years. These guys do a tremendous job.
These Guys are beyond amazing.Customer Service is a word that is defined buy this stores employees. David is mgr and they have 2 other guys. I believe short Indian fellow who coordinated by pickup and other gentleman. They came to my residence, picked up, took items to their store and pack and ship, once it arrived they even call me day of to make sure I was home. Since it was a week and many things going on I had forgot so when I reach home I get call from freight company that we are delivering your items. the love and care behind service is appreciated. Priced very fair and true gentleman. God Bless
Wouldn't go back to this place at all.... horrible customer service..... dropped off my package on March 23rd at 10:06am.... they misplaced my package to be sent out and it never left there store till March 29th 9:30am.... called to ask why and the guy was rude as can be acting like he didn't think that could of happened and I was wrong it left the store FedEx must have not scanned it is what he said then started getting loud on the phone with me so I told him he was a f idiot and hung up.......all he had to do is say wow sorry something must have went wrong in our store and I apologize for your inconvenience and I would have been okay with that.... will NEVER drop stuff off at this place again.....
"Marie, we appreciate your concern and are Sorry about your experience at the store. UPS and all Private Couriers besides the United States Post Office rate their packages based on dimensional weight ( combination of size, weight and zip code) to determine shipping prices. In your case the package had A fuel Surcharge along with the dimensional weight which applied. We are sorry you feel this way. We would like to welcome you back to our store for 1 FREE Shipment on behalf of the store so we can show the true customer service excellence and Logistics Excellence that UPS prides themselves upon."
Never lost a package, every package has departed on time.
The Ups Store is a US Finance company based in Orange City, Florida. The Ups Store is located at 2578 Enterprise Rd, Orange City, FL 32763, USA.
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